Efficiency, fairness & what organizations need to remain accountable to when developing AI based products.
Rayanne: I have the pleasure now of introducing you to Bryan Leptich, who is the Co-Founder and CTO for Humanly.io. Hey, Brian, thanks for joining me.
Bryan: Thanks for having me.
R: So great to talk to you and to hear all the wonderful things that are happening at Humanly.io. Congratulations! I would love for you to give us a little background about yourself and then tell us a little bit more about your role.
B: Yeah, so my background is as a software engineer. I primarily spent my career working at startups, in fields such as real estate and then a few others before joining Humanly.io.
R: That's really interesting to see how different individuals, how their career flows and how you end up where you are. So how did you end up at Humanly.io?
B: So, I actually went to college with Prem. We’ve known each other for quite a long time.
R: That's a good place to start is friendship to build a business together. So, your role at Humanly.io is CTO, what does that entail?
B: Mostly just setting the technological vision for the company.
R: Well, let's talk a little bit about what you think about the future. What is your vision for the future of hiring when it comes to AI?
B: Yeah, so I think AI will play a very large role in the future of hiring. When I think of AI, I think a bit more like artificial intelligence and it can be used for automation, but it's a little more broad than that. So just to give a couple of examples, current trends, there's conversational AI, which Humanly.io is a member of, and core to our product. And then there's other things like analytics and automation.
R: How will that impact the future of hiring?
B: There are three key areas that we see Humanly making a huge impact: efficiency, fairness, and candidate experience. Automating tedious or repetitive work drives a reduction of the time to first touch with candidates and the time to hire. AI can be especially useful in terms of fairness to ensure consistency of the voice a brand represents to candidates. The last is candidate experience, providing faster response times and real-time personalization. One of the most frustrating things we hear from candidates is, ‘you apply to a job and you hear nothing,” AI is especially useful for enabling companies to keep candidates updated on where they are in the process.
R: So important. And I'm looking forward to seeing the impact that Humanly.io will have on the recruitment industry. Thank you so much. Is there anything additional you'd like to add?
B: Yeah, there is actually so AI, while it can be really great and put to great use, there are a couple of pitfalls that I think it'll take effort in the industry to kind of avoid. The goal of AI should not be to remove the human element of HR, it's to make it more meaningful and impactful. And a second thing – within the past few years has been major advancements in AI from large language models and things like that that are being put to a lot of great uses. We need to be careful about creating tools that are just 'cool', rather than actually being impactful and solve a problem for customers.
And the last is, bias. AI has a tendency to absorb any bias from the data is trained on. If you train AI on the internet, which is very often done, it absorbs all the bias, which is particularly dangerous because it has a tendency to disadvantage minority groups and things like that. I think our industry has to be big going forward.
R: What a great opportunity for Humanly.io to have an impact on hiring. And in particular during this time in our world where equity, inequality and removing bias, particular, within the human resources and HR.
Brian, thank you so much for taking a moment out of your busy schedule. It's such a great time for Humanly.io, I really appreciate you taking the time to have a little chat with me.
B: Thanks so much for having me, this was a lot of fun.