Client Success Stories: TheKey

Bianca Nieves

TheKey and Humanly

I. The Problem: A New Approach to Finding the Right Candidates

In today’s saturated job market, businesses face challenges in identifying the ideal candidates for their open positions. TheKey, a provider of concierge-based care services, aimed to enhance the lives of their clients by enabling them to age gracefully and safely at home. However, traditional recruitment methods and applicant tracking systems were proving inefficient in finding the right talent.

II. The Power of Humanly: Transforming the Candidate Experience

Craig Fisher, a seasoned recruitment leader at TalentNet used his more than 15+ years of recruiting experience to identify a unique synergy between the product and the primary use case TheKey was looking to solve for.

Humanly, an innovative recruitment automation platform powered by AI chatbots, emerged as the solution to TheKey’s hiring struggles. Introduced to Humanly by Craig, TheKey’s primary stakeholder, Sky Cross, quickly recognized the potential of this cutting-edge technology.

Humanly’s AI-powered chatbots revolutionized the candidate experience by engaging with job applicants in a personalized and efficient manner. Beyond enhancing candidate experience, Humanly’s platform generated valuable data on the recruitment process. This data empowered TheKey to make data-driven decisions, optimize their hiring strategies, and continuously improve the recruitment process.

💡 The success of TheKey with Humanly showcases the immense potential of AI in revolutionizing recruitment practices. It emphasizes the importance of continuous innovation in attracting and retaining top talent.

III. The Results: A Quantum Leap in Hiring Efficiency

TheKey witnessed remarkable results after integrating Humanly into its recruitment process. Their conversion to hire rate skyrocketed from 1.7%—when relying solely on a popular global job board —to an impressive 3.5% with Humanly. This significant increase meant that TheKey could efficiently hire more suitable candidates in less time, resulting in substantial cost and time savings during the recruitment process.

TheKey proved to be an exceptional partner throughout the journey, demonstrating meticulous attention to implementation and creative problem-solving during optimization. The collaboration between TheKey and Humanly was instrumental in the thriving success of their partnership.” – B.J. Shannon, Chief Customer Officer at Humanly

Humanly’s AI-powered chatbot has not only increased TheKey’s conversion-to-hire rate but also garnered outstanding feedback from job applicants. With an impressive average candidate ranking of 4.58 out of 5, the majority of users are thrilled with the personalized and efficient experience provided by the innovative chatbot technology.

IV. Conclusion: Embracing Technological Advancements in Recruitment

TheKey’s decision to implement Humanly into their recruitment process has yielded remarkable outcomes. With a substantial rise in their conversion to hire rate, TheKey can now efficiently identify and recruit the most suitable candidates for their organization.

This success story underscores the transformative power of technology, particularly AI-driven solutions, in streamlining recruitment processes. By leveraging innovative solutions like Humanly, companies can save valuable time and resources, ultimately enabling them to secure the best talent available for their open positions. TheKey’s achievement serves as an inspiring reminder for organizations to embrace continuous innovation and leverage cutting-edge technology to stay ahead in the competitive hiring landscape.

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